Privacy Policy

1. DATA CONTROLLER IDENTIFICATION

  • Controller: Maria Daniella Mora

  • Trading Name: MUNUNA

  • NIE: Y3670797B

  • Address: Avenida Cerro del Águila 7, 28703 San Sebastián de los Reyes, Madrid, España

  • Email: info@mununa.com

  • Website: www.mununa.com

2. DATA WE MAY COLLECT

Depending on how you use the store, we may process:

  • First and last name.

  • Email address.

  • Phone number.

  • Billing and delivery address.

  • Information related to orders, returns, and customer service.

  • Technical data, such as IP address, device, browser, and website interaction.

  • Consent preferences and commercial communications.

  • Information necessary to prevent fraud and ensure security.

  • Complete banking or card details are processed directly by payment service providers and are not stored by MUNUNA.

3. PURPOSES AND LEGAL BASES

We use personal data to:

  • Manage orders, payments, deliveries, returns, and customer service. The legal basis is the performance of a contract.

  • Comply with accounting, tax, consumer, and other legal obligations. The legal basis is compliance with a legal obligation.

  • Prevent fraud, protect the store, and improve its operation. The legal basis is legitimate interest, where applicable.

  • Send commercial communications, offers, or news. The legal basis will be consent or any other legally permitted basis. The user can unsubscribe at any time.

  • Manage analytical or advertising cookies. These technologies will be used in accordance with the preferences expressed by the user in the consent banner.

4. RECIPIENTS AND PROVIDERS

To provide the service, certain data may be shared only when necessary with:

  • Shopify, as an e-commerce platform and hosting provider.

  • Payment service providers.

  • Transport and logistics companies.

  • Suppliers, distributors, or collaborators responsible for preparing and shipping orders.

  • Customer service, email, security, analytics, or advertising tools activated on the store.

  • Public administrations when there is a legal obligation.

Some providers may process data outside the European Economic Area. Where applicable, the legal mechanisms available to protect such transfers will be applied.

5. DATA RETENTION

  • Data will be kept for as long as necessary to manage the contractual relationship and handle potential liabilities.

  • Information required by tax, accounting, or legal obligations will be retained for the periods established by regulations.

  • Data used for commercial communications will be kept until the user withdraws their consent or requests deletion.

6. RIGHTS

The user may request:

  • Access to their data.

  • Rectification of inaccurate data.

  • Erasure (Deletion).

  • Restriction of processing.

  • Objection to processing.

  • Data portability, where applicable.

  • Withdrawal of consent at any time.

To exercise these rights, you must write to info@mununa.com indicating the right you wish to exercise. We may request necessary information to verify your identity. If you believe your rights have not been respected, you can file a complaint with the Spanish Data Protection Agency (AEPD): www.aepd.es.

7. COOKIES AND ADVERTISING

The store uses cookies necessary for its operation. Analytical, personalization, or advertising cookies will be installed according to available options and user consent when required. The user can review or modify their preferences through the "Cookie Preferences" link available in the store. If advertising tools such as Meta Pixel, Google Analytics, or similar are activated, this policy and the consent banner will reflect their use.

8. MINORS

The store is not directed at minors. We do not knowingly collect data from minors without legally required authorization.

9. SECURITY

MUNUNA adopts reasonable measures to protect personal data. However, no internet transmission or storage system can guarantee absolute security.

10. EXTERNAL LINKS

The store may contain links to third-party websites. MUNUNA does not control their privacy policies, so we recommend reviewing them before providing personal information.

11. MODIFICATIONS

This policy may be updated when services, providers, or legal requirements change. The current version will be published on this page with its update date.

12. CONTACT

For queries regarding privacy or data protection:

  • Email: info@mununa.com

  • Address: Avenida Cerro del Águila 7, 28703 San Sebastián de los Reyes, Madrid, España